What size system do I need?

Every home is different. A heat load calculation should be completed to ensure proper sizing of the unit per square feet and heat load on the home.

Should I leave the AC fan on “auto” or “on”?

Today, with the new refrigerant we recommend the “auto” position. “On” will drive up the humidity in your home which will not be comfortable for you.

Why is my AC freezing up?

Dirty filters or low refrigerant are the two most common reasons why your system has ice on it.

What should I check before calling for service?

Breakers, filters and float switch are the most common fixes before calling a professional. Was there a recent power outage in the area? Batteries in the thermostat.

How long does an air conditioner last and or when should I replace my AC?

Today they are expected to last 10-15 years or more if they have been maintained well. If not maintained the life expectancy is much less. Also, depends on the region of the country it is in as well. Nature’s elements.

Should I have my equipment maintained yearly and why?

Yes, we highly recommend it because like a car, it’s best to keep it maintained and in good working order. Like a car the oil needs to be changed. So, does you AC system. Filters should be changed, motors oiled. Electrical system checked.

Should I have my air ducts cleaned?

We usually do not recommend it. Putting brushes in the ducts, stirs up particles that will settle later. So, is it really getting clean? Plus, it can damage the under liner of the duct.

What is the proper humidity level?

A comfortable level for the San Antonio area ranges from 45-55 percent.

What is emergency heat?

It is the backup heating elements when the temperature outside is too low for the heat pump to operate effectively.

Should I turn the unit off or set it to a higher temperature when we are gone?

It’s better to leave it at a higher average temperature while you are gone. If you turn the system off, the system works harder when turned back on. It also takes the system a long time for the reach the desired temperature. Thus, putting more strain on the unit.

Should I leave room doors open or closed?

Yes, you have the option to leave open or closed room doors as long as there is some allowance at the bottom of the door for continued circulation of air.

Can I close vents in rooms I don’t use?

We do not recommend closing vents because it will cause pressure issues within the system.

What does SEER mean?

SEER is the Seasonal Energy Efficiency Ratio. This ratio is the performance based off the average temperature throughout summer.

What type of filter should I use?

Pleated are the most popular but we like to recommend the poly because they allow more airflow.

How often should the air conditioner filters be changed?

Our recommendation is to change filters monthly, or at least check them every month. If you have pets we highly recommend changing filters monthly. It is also a good idea to write the date on the filter, that way you will not forget and our AC repair technicians know if they should change them out on a service call.